TECHNICAL SUPPORT &
SPARE PARTS
How can we help you?
Whether you need a spare part, a repair, or technical assistance this page is your central point of contact for after-sales support.
Spare parts & repairs
The serial number of a product is an important information:
- When you want to order a spare part it helps to find out the compatibility of the new product with the existing product.
- In case of a technical support request it allows to clearly identify your product and to know the hard- and software version as well as the product history. This guarantees a fast and efficient support.
See below where to find the serial number of your product:
The serial number of PC boards can be found:
• On the front bracket of the board (it can be seen from outside the PC)
• On the printed circuit board (for this, the PC must be opened).
The serial number of our distributed systems of the MSX-E, MSX-ilog and x-ARTS series can be found on the back of the housing. If you should not have access to the system, there is the possibility to find out the serial number through Ethernet.
The serial number of the cables for our distributed systems can be found on the conductor marker.
The serial number of our cables for the connection of screw terminal panels on PC boards can be found on the connector housing.
The serial number of our screw terminal panels of the PX type can be found on front or on the back of the housing.
Support request
Useful resources available
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Every service starts from our products. And ends in one you can reorder for twenty years.
10–20 year availability, PCN discipline and obsolescence monitoring. Committed in writing.
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